Refund policy

Returns and Cancellations Due to Customer Preference: We accept cancellations and returns within 7 days of receipt, provided the item is unused and remains in a condition suitable for resale (i.e., free from any customer-initiated modifications or alterations). Items that are scratched or damaged are not eligible for return.

For cancellations requested after an order is placed but before delivery: Due to system and shipping logistics, please accept delivery of the item first, and then proceed with the return process in accordance with this policy.

In the event of a return due to customer preference, the customer is responsible for all associated costs, including round-trip shipping fees (delivery and return shipping) and any other actual expenses related to the return. Once the item arrives at our facility and its condition has been verified, a refund will be processed via the original payment method within 10 business days.

Handling Initial Defects or Damage: If, within 7 days of delivery, you discover upon opening the package that the item is deformed, defective, or damaged in a way that hinders operation or use, or if you receive the wrong item, please contact our support team (info@8ftweekend.com) immediately in accordance with Article 8. We will verify the condition and promptly provide a resolution (exchange or refund). *Please note that items are excluded from warranty coverage (and will be subject to paid service) if they have been installed on a vehicle or modified/altered in any way; please be sure to inspect the item thoroughly before installation.

Refund Process: Once the returned item has been inspected and the refund approved, the refund will be automatically issued via the original payment method within 10 business days. Depending on your bank or credit card company, it may take some time for the funds to appear in your account. If you do not see the refund reflected more than 16 business days after approval, please contact us at info@8ftweekend.com.