Refund policy
At 8ft weekend, we immediately begin packing and arranging shipping with our delivery partners to ensure prompt delivery. Consequently, once the shipping process has commenced, we cannot accept any changes to the order or cancellations.
【Reasons why pre-shipment cancellation is difficult】
To deliver products quickly and cost-effectively, we outsource all shipping operations to a specialized third-party logistics provider.
Once an order is placed, data is automatically transmitted to the provider's system, immediately triggering the creation of export documents and shipping labels (compliant with international regulations) and initiating the transfer of goods from the warehouse to the distribution center.
Because the provider processes a vast volume of shipments, locating and stopping a specific package once it has entered the shipping line requires halting the entire operation to conduct a search, which incurs a handling fee (cancellation fee).
Due to the nature of this logistics system, we regret to inform you that cancellations can only be processed *after* the product has been delivered. We ask for your understanding and cooperation in this matter.
If you wish to change or cancel your order, or return the product after arrival (collectively referred to as "Cancellations, etc."), please follow the guidelines below.
1. Cancellation before shipping procedures are completed (before the product is dispatched)
Cancellations may be accepted only within the very brief window after an order is placed but before we initiate shipping procedures. However, as shipping operations begin immediately via automated systems, please assume that, in principle, pre-shipment cancellations cannot be accepted.
2. Cancellation before product delivery (cancellation while in transit)
It is not possible to cancel, halt delivery, or change order details while the product is in transit to you. Please receive the product first, and then proceed according to the "Returns due to customer preference" section below. 3. Cancellations and Returns After Receipt (Customer-Initiated Returns)
Cancellations and returns initiated by the customer are accepted only within **14 days of receipt**, provided that all the following conditions are met:
The product is unused and unopened.
The product shows no signs of customer-performed machining, drilling, welding, deformation, damage, or soiling.
The customer has notified us of their intent to return the product via our inquiry contact point within 14 days of receipt.
[Important Notes and Costs Regarding Returns]
Responsibility for Shipping and Incidental Costs: The customer is responsible for all return shipping costs and incidental expenses (prepaid by the customer). Upon processing the refund, we will deduct the initial outbound shipping costs and actual expenses (such as taxes) incurred by us at the time of the original shipment.
Refund Timing: Refunds will be issued to the designated account within 5 business days after the product arrives at our facility and its condition (unused/unopened status, etc.) has been verified.
Packaging and Preparation: The customer is responsible for preparing the shipping label and packaging the product for return.
4. Returns and Exchanges Due to Initial Defects (Damage, Deformation, etc.)
If, upon arrival, the product exhibits significant deformation that would impede operation or has initial defects in the electrical system (e.g., engine fails to start, turn signals do not flash), please contact our inquiry desk with details within **14 days of receipt** and **before installation on the vehicle**. If we determine the issue is attributable to us, we will provide a free repair or replacement.
[Important] Even within 14 days of receipt, any product that has been installed on a vehicle—or modified or customized by the customer—is ineligible for free handling regarding initial defects, regardless of the reason; all such cases will be handled on a paid basis. 5. Automatic Cancellation Due to Refusal of Delivery or Prolonged Absence (Penalty Fee)
If you refuse to accept delivery of the product for personal reasons, or if the product is returned to us because the delivery carrier's holding period has expired due to your absence or other reasons, the sales contract shall be deemed automatically terminated (cancelled).
In such cases, you will be required to pay a penalty fee covering the full value of the product, round-trip shipping costs, and the actual amount of any damages incurred by the company.
6. Products Ineligible for Return or Exchange
In accordance with Articles 8 and 12, returns, exchanges, or refunds will not be accepted under any circumstances in the following cases:
More than 14 days have passed since receipt of the product (regardless of whether it was installed).
Products that have been installed on a vehicle or modified in any way.
Custom-made products (made-to-order items).
Products purchased from third parties other than the company or its authorized distributors/sales channels (e.g., parallel imports, private sales, used items).
Please send the products to the distribution center.
You must include "NISSHO" in the address details below.
Please do *not* include "8ft weekend" in the address details below. We cannot accept shipments addressed to "8ft weekend."
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222/365-366 3Fl Baiyoke sky, Ratchaprarob road, phayathai
Ratchatawee, Bangkok, THAILAND 10400
NISSHO
66-(0)86-7777-062
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