Terms of service

Terms of Use

These Terms of Use set forth the conditions for using the mail-order service (hereinafter referred to as the "Service") provided by GANESHA LLC (hereinafter referred to as the "Company") for products (hereinafter referred to as the "Products") sold within Japan and listed in various product catalogs issued by the Company or on the website operated by the Company (hereinafter referred to as the "Site") (such catalogs are hereinafter collectively referred to as the "Company Catalogs").

Article 1 (Application of Terms of Use)

Except where inapplicable due to the nature of the Products, these Terms of Use apply equally to all customers who have completed the Company's purchase procedures. Customers shall use the Service only after fully understanding the contents of the Company Catalogs and these Terms of Use.

In the event that the Company establishes separate terms or regulations regarding the Products or the Service, such separate terms or regulations shall take precedence.

In the event of any conflict between these Terms of Use and a separate contract or agreement between the customer and the Company (including instances where contractual conditions are stated in the customer's order), these Terms of Use shall prevail.

Article 2 (Content of the Service)

Customers may purchase the Products through the Service in accordance with these Terms of Use and subject to the conditions stated in the Company Catalogs (including, but not limited to, specifications, prices, delivery methods, and precautions for use). However, due to the nature of the Products, or based on the Company's established criteria or circumstances involving the manufacturer or the Company, certain Products may be excluded from the scope of the Service without prior notice.

Customers may use the various services provided on the Site in accordance with these Terms of Use and the precautions for use posted on the Site.

The service area is limited to Japan. However, this excludes regions listed in the Company Catalogs as undeliverable. For locations outside Japan where delivery is possible, the Service may be provided subject to separate consultation regarding terms and conditions. For purchases of this product requiring a price quote (hereinafter referred to as an "Order")—specifically those listed in our catalog with a price requiring a quote, or other Orders requiring a quote at our discretion—the price and shipping details shall be determined based on the provided quote.

Article 3 (Ordering Method and Formation of Sales Contract)

Customers may place Orders using the methods specified in the following items. However, please note that ordering methods may be restricted depending on the type, quantity, or other characteristics of the product (e.g., custom-made items). (1) Online Orders: Customers must enter the required information on the shopping cart order screen of this website.

For details regarding the use of this website, please refer to our catalog and the relevant pages on this website.

An Order from a customer shall be deemed validly placed at the time we receive the Order in accordance with this Article. If the Order data cannot be received due to communication errors or similar issues, or if the Order lacks necessary information, the Order shall be deemed invalid. In such cases, we shall bear no liability for the customer's inability to purchase the product or for any damages arising therefrom.

The sales contract regarding the customer's Order shall be formed at the earlier of the following two times: when we send a notification of acceptance (such as a shipment confirmation email) in response to the Order, or when the product is shipped. However, this provision shall not apply if we promptly notify the customer of a refusal to accept the Order after receiving it. In such cases, we shall bear no liability for any damages arising from the customer's reliance on the formation of a sales contract. Furthermore, if we deem it necessary, a separate sales contract may be executed, or the terms of sale may be modified.

If any costs arise in connection with specific requests made by the customer regarding an Order, we may require the customer to bear such costs. Article 4 (Return and Refund Policy)

Returns/Cancellations Due to Customer Preference: We accept cancellations and returns within 7 days of product receipt, provided the item is unused and remains in a condition suitable for resale (i.e., free from any customer-initiated modifications or alterations). Items that are scratched or damaged are not eligible for return.

Regarding cancellations between the time an order is placed and delivery: Due to system and shipping logistics, please accept delivery of the item first, and then proceed with the return process in accordance with this Article.

For returns due to customer preference, the customer is responsible for all associated costs, including round-trip shipping fees (delivery and return shipping) and other actual expenses related to the return. Once the item arrives at our facility and its condition is verified, the refund will be processed via the original payment method within 10 business days.

Handling Initial Defects/Damage: If, within 7 days of delivery, you discover upon opening the package that the item has defects, damage, or deformations that would hinder operation or use, or if you receive the wrong item, please contact our support desk (info@8ftweekend.com) immediately in accordance with Article 8. We will verify the condition and promptly provide a resolution (exchange or refund). *Note: Items are excluded from warranty coverage (and will be subject to paid service) for any reason if they have been installed on a vehicle or subjected to modification/alteration; please be sure to inspect the product before installation.

Refund Process: Once the inspection of the returned item is complete and the refund is approved, the refund will be automatically issued via the original payment method within 10 business days. Depending on your bank or credit card company, it may take some time for the funds to actually appear in your account. If you do not see the refund reflected more than 16 business days after return approval, please contact info@8ftweekend.com.

Article 5 (Shipping of the Product)

We will ship the product to the customer based on their order. However, we reserve the right to determine the specific shipping date for each order based on factors such as the type and quantity of products ordered and the time the order was placed.

Packing and related processes begin sequentially upon receipt of the order. Therefore, cancellations cannot be made once the shipping process has commenced. If you wish to cancel your order, please follow the return procedures after the product has been delivered to you, in accordance with Article 4.

The date of shipment differs from the date of delivery to the customer. Please place your order after consulting the estimated delivery times listed on our website. Please note that delivery may not be possible within the standard regional timeframe due to factors such as weather, traffic congestion, or road construction; the timing of shipment (e.g., year-end/New Year holidays, summer holidays, or peak gift-giving seasons); or other circumstances (e.g., delivery company strikes, changes in customs duties, war or conflict, earthquakes, or tsunamis). We shall bear no liability to the customer in such cases.

If the product is returned due to refusal of receipt or prolonged absence on the part of the customer, the customer shall bear all necessary costs, including round-trip shipping fees and any applicable taxes.

Handling of delivery issues such as loss or damage: (1) In the event of damage or other issues during delivery via international mail (e.g., EMS), the recipient must promptly file an incident report and a claim for compensation with the delivery carrier (e.g., the post office). (2) Should the compensation provided by the delivery carrier prove insufficient, we will consider alternative measures and strive to reach a resolution satisfactory to the customer. (3) Please note that if the customer refuses to file the necessary claims or cooperate with the delivery carrier, we will be unable to provide our own compensation or support.

Article 6 (Delivery of the Product)

Delivery of the product shall be deemed complete upon its arrival at the address registered by the customer or the address specified at the time of the order (please note that we may restrict the locations available for selection). Heavy or large items may be subject to specific delivery methods designated by us (such as curbside delivery). Upon receipt of the product, the customer is required to stamp or sign the delivery carrier's slip.

If the customer's nameplate or similar identification cannot be verified, delivery of the product may not be possible. If the Product is to be handed over at a location other than the one registered or specified by the Customer, the recipient's identity may be verified through the presentation of a driver's license, health insurance card, passport, or similar document. (In such cases, we will record the address, name, registration number, etc., listed on the presented document.)

Article 7 (Refusal of Receipt, etc.)

If the Customer refuses to accept the Product without a valid reason, or if delivery to the designated address is impossible due to circumstances attributable to the Customer (including prolonged absence), we may, at our discretion, terminate the sales contract. In such cases, the Customer shall be liable for the actual round-trip shipping costs and any other damages incurred by us (including the value of the Product itself if it is a custom-made item that cannot be resold). However, this provision shall not apply if we have authorized a different procedure based on the nature, type, quantity, or delivery system of the Product.

Article 8 (Inspection of the Product)

Upon receipt of the Product and prior to its installation on a vehicle, the Customer shall—within seven (7) days—verify the name, model, and quantity, and inspect the Product for any damage, deformation, defects, or non-conformity (hereinafter referred to as "Inspection"). If any non-compliant items are found, the Customer must notify us via the contact point listed on our website (info@8ftweekend.com) within the said period.

If no notification is received within the said period, the Product shall be deemed to have passed the Customer's Inspection.

Even within the aforementioned seven-day period, the Product shall be deemed to have passed the Inspection the moment it is installed on a vehicle or subjected to any processing or modification. Article 9 (Measures in Case of Rejection)

If all or part of the Products are rejected during the inspection set forth in Article 8, and the Company confirms the relevant Products and determines that the defect is clearly attributable to the Company (e.g., initial defects), the Company shall, pursuant to Article 4, Paragraph 4, promptly deliver replacement products or refund the price for the rejected portion of the Products in accordance with the Customer's instructions. The Customer shall cooperate with the preparation and dispatch of shipping documents and other materials related to the return.

Article 10 (Exemption for Force Majeure)

In the event that the delivery of Products is delayed or rendered impossible due to natural disasters (including, but not limited to, earthquakes, floods, and fires), changes in laws or regulations, actions taken by public authorities, transportation issues, labor disputes, or other unavoidable circumstances, the Company shall notify the Customer within a reasonable period appropriate to the circumstances. The Company shall not be liable for any damages or expenses incurred by the Customer as a result of such events.

Article 11 (Over-delivery)

If, due to reasons attributable to the Company, a quantity of Products exceeding the ordered quantity is delivered, the Customer shall contact the inquiry desk and promptly return the excess items to the address specified by the inquiry desk. In such cases, the Company shall bear the shipping costs.

Article 12 (Handling of Returned or Exchanged Products)

Returns or exchanges (hereinafter referred to as "Returns, etc.") will not be accepted for any reason after the inspection period stipulated in Article 8 (within 7 days of receipt of the Products) has elapsed.

Article 13 (Obligations Regarding Use of the Product, etc.)

The Customer agrees to place an order for the Product based on the premises set forth in the following items regarding its use. The Company shall not be liable for any damages incurred by the Customer or a third party resulting from the use of the Product in a manner contrary to these premises.

Regarding Custom Motorcycles

Custom motorcycles may not be covered by the original manufacturer's warranty.

We do not guarantee compliance with safety standards or the laws and regulations of various countries worldwide, nor do we guarantee overall safety.

These are art pieces intended for aesthetic enjoyment (display purposes).

Operation on public roads is not guaranteed to comply with the laws and regulations of all countries; such use falls outside the scope of our warranty. Use on public roads is at the purchaser's own risk.

As we do not perform precise specification modifications to meet the specific laws and regulations of individual countries, the purchaser may need to make adjustments after purchase to ensure compliance with local regulations. Please acknowledge this before purchasing.

Regarding the Use of Custom Motorcycles and Custom Parts

Custom motorcycles are designed for aesthetic enjoyment. Because they are created by disassembling a standard motorcycle and adding different components, modifications such as grinding, drilling, or welding are performed to fit the new parts to the base vehicle. Minor scratches or abrasions may occur during this modification process.

Custom parts are not genuine manufacturer parts. They may exhibit slight warping or color variations, and gaps may occur at connection points.

All our products are custom motorcycles or custom parts and differ from mass-produced items from commercial manufacturers. Installation may require modification.

Adjustments—such as grinding or adding material to fit parts to the vehicle body, or adjusting the angle of mounting brackets—may be required. Purchases are made with the understanding that these custom parts may not be "plug-and-play" (ready for immediate, unmodified installation).

Our sales and after-sales support systems differ from those of commercial manufacturers. We cannot provide the same services offered by commercial manufacturers (such as providing loaner vehicles or assisting with registration for specific vehicle classes like "Class 2 Mopeds").

As these are not mass-produced products, they incorporate a combination of commercially available parts; specifications for individual parts may be subject to change without prior notice. To comply with Japanese safety standards, some parts may differ from those shown in catalogs or photographs.

The installation and use of custom parts are the sole responsibility of the purchaser. Any scratches or damage occurring during installation or use are excluded from warranty coverage.

Installing custom parts may void the motorcycle manufacturer's warranty.

Installing custom parts may alter the vehicle's balance or aerodynamics and affect riding performance; any such effects are excluded from warranty coverage. Installing larger tires, for example, may result in changes to fuel efficiency and acceleration.

If you require performance, paint quality, or balance equivalent to that of a standard production model, please choose a stock vehicle rather than a custom model.

Article 14 (Product Warranty / Initial Defects)

If an initial defect (hereinafter referred to as an "Initial Defect")—such as the engine failing to start or electrical system malfunctions (e.g., turn signals not flashing, horn not sounding)—is identified within seven days of receipt of the product due to reasons attributable to the Company, the Company shall repair or replace the product (hereinafter referred to as the "Warranty") on the condition that the customer provides written notification (including via email) detailing the condition of the defect. In such cases, the Company may request the product's manufacturer to perform the repairs. Please note that custom-ordered products are excluded from this Warranty.

If a manufacturer's warranty exists for the product, the Company may apply said manufacturer's warranty.

The Warranty shall not apply in the following cases, even if the claim is made within the warranty period. (1) Malfunctions or issues arising from use for purposes other than the intended use (2) Malfunctions or issues arising from use in aerospace equipment, nuclear equipment, weaponry, arms, or other military applications (3) Malfunctions or issues caused by the customer's careless handling or errors (4) Malfunctions or issues caused by natural disasters (including, but not limited to, earthquakes, fires, and floods) (5) Malfunctions or issues arising from use that does not comply with the standards, intended uses, precautions, operating conditions, drawings, or other information regarding the product listed in our catalog, or with the instructions or other indications provided in the documents accompanying the product (including accessories) (6) Malfunctions or issues caused by processing, repair, modification, disassembly, or installation onto a vehicle performed by the customer (7) Malfunctions or issues attributable to other equipment or parts (8) Malfunctions or issues arising from inexperience or from use for purposes or methods not contemplated (9) Malfunctions or issues arising from the customer's use of the product in violation of these Terms of Use (10) Malfunctions or issues discovered or occurring after the customer has resold the product to a third party (11) Other cases where we have specified in our catalog that repair or replacement is not permitted.

Repairs or replacements in cases where this warranty does not apply will be subject to a charge, and the customer must pay the amount separately determined by us.

Regardless of the specific area modified or processed, if the customer performs specification changes or customization within seven days of receiving the product, the product will be excluded from coverage for initial defects and this warranty from that point forward, regardless of whether the defect or issue is attributable to such changes.

Depending on the nature, date of manufacture, or specifications of the product, repair or replacement may not be possible.

* This product is designed to support the lower back of a person of average build and weight while driving. It may break if subjected to excessive loads or strong impacts. * Please note that we cannot provide a lifetime warranty against functional degradation caused by normal wear and tear over time.

The screws and bolts used are of high strength.
Applying excessive force during installation may cause damage.
Breakage of screws or scratches incurred during installation are not covered by the warranty, regardless of the reason.
Please acknowledge this before purchasing.

Article 15 (Modifications to Prices, Specifications, etc.)

We reserve the right to modify or change the price, standards, specifications, shipping dates, order unit quantities, etc., of the product, or to discontinue handling the product (hereinafter referred to as "Modifications, etc."), without prior notice.

Such Modifications, etc., shall be made known through changes to the product listing on this website (including removal due to discontinuation of handling) or by other means at our discretion. If you place an order for the Product after such modifications have been made, you shall be deemed to have accepted said modifications. We will not provide individual notification regarding minor modifications or changes to the Product (including changes to its appearance or packaging).

Article 16 (Payment, Taxation, and Shipping)

Payment for the purchased Product shall be made using the methods specified in our catalog or on this website; however, we may request that you change your designated payment method or terms due to our operational requirements.

For delivery within Japan: In principle, the displayed price includes shipping costs but excludes consumption tax (unless the price is explicitly stated as tax-inclusive).

For overseas delivery (outside Japan):

The displayed price excludes tax (non-taxable or tax-exempt), and shipping costs will be determined separately based on Article 2 following a quote and consultation.

Depending on the country or region where you receive the Product, Value Added Tax (VAT), consumption tax, customs duties, and other charges may apply. The purchaser (recipient) is solely responsible for bearing these local taxes and complying with the relevant regulations of the respective country.

Article 17 (Inquiries and Handling of Parallel Imports)

Inquiries regarding transactions involving the Product will be accepted via the contact channels listed on our website.

Regarding products purchased via parallel import or other channels: We do not provide support—including responses regarding defects, scratches, or installation issues—for products purchased outside of authorized sales channels (our official channels or authorized distributors). Such products are not eligible for returns or warranties against initial defects. Please contact the original seller.

Article 18 (Prohibition on Use of Copyrighted Materials, Trademarks, etc.)

You may not use or utilize any information provided through this Service in any manner not permitted by copyright law without obtaining the copyright holder's consent.

Regarding the use of trademarks, photographs, etc.: Unauthorized use of our trademarks, logos, photographs, or other copyrighted materials is prohibited. Prior permission and a formal agreement are required for such use. Except for personal use, if the Service is used for commercial purposes without authorization, we will charge a fee of 30,000 yen per item per month, calculated retroactively from the time such use began.

In the event that a problem arises due to a violation of the provisions of this Article, the Customer shall resolve the issue at their own responsibility and shall not cause any trouble or damage to the Company.

Article 19 (Handling of Personal Information)

The terms of the "GANESHA LLC Privacy Policy" shall apply to the Customer's personal information.

Article 20 (Prohibited Acts)

When using the Service, the Customer shall not engage in any of the following acts: (1) Acts that interfere with the operation of the Service or are likely to hinder the Service; (2) Placing orders using another person's name or a false name; (3) Acts that cause, or are likely to cause, trouble, disadvantage, or damage to other customers, third parties, or the Company; (4) Acts that infringe, or are likely to infringe, upon the copyrights or other intellectual property rights, privacy, or other rights of other customers, third parties, or the Company; (5) Unauthorized access to the Site or tampering with information; (6) Transmitting or posting harmful computer viruses or programs regarding the Site; (7) Acts that violate public order and morals or laws and regulations, or are likely to do so; (8) Assigning contractual status arising from the use of the Service to a third party; (9) Any other acts deemed inappropriate by the Company.

Article 21 (Disclaimer)

The Company assumes responsibility only for the specifications of the Products as listed in the Company's catalog; the Company makes no warranties regarding the Products' fitness for a particular purpose, utility, compatibility or interoperability with other products, sales period, or any other matter.

The Company shall not be liable for any direct, indirect, consequential, incidental, or special damages, or any other damages, losses, or disadvantages arising in connection with the Products or the Service, except for liability under the Product Liability Act in cases where the Company qualifies as a manufacturer (or similar party) of the Products as defined by said Act. If the Customer violates the precautions for use, the Customer shall have no right to claim compensation or damages from the Company. Any compensation for damages incurred by the Customer in connection with this Service (including damages attributable to the Company) shall be limited to the purchase price of the specific product that gave rise to said damages.

Article 22 (Interruption or Suspension of the Service)

The Company may interrupt or suspend all or part of the Service without prior contact, notice, or warning to the Customer in the following cases: (1) When a failure or malfunction occurs in the systems or equipment used for order processing or other operations due to natural disasters (including, but not limited to, earthquakes, floods, and fires), power outages, or line failures of telecommunications carriers; (2) When the delivery of the Product is likely to become difficult due to natural disasters (including, but not limited to, earthquakes, floods, and fires), the enactment or amendment of laws and regulations, labor disputes, or other unavoidable circumstances; (3) When maintenance or servicing of the systems or equipment used for order processing or other operations is required; or (4) When the Company otherwise determines it necessary for the operation of the Service.

Article 23 (Special Provisions Regarding Internet Services)

When the Customer uses this Site to view information or receive services (hereinafter referred to as "this Internet Service"), the Customer shall do so at their own responsibility and in accordance with these Terms of Use, as well as any specific precautions, rules, laws, and regulations stipulated for each individual service.

While the Company strives to improve the quality of the information and services provided through this Internet Service, the Company makes no guarantees regarding the safety, reliability, usefulness, suitability for a specific purpose, currency, legality, or morality of the products, information, or services provided herein, nor does it guarantee the absence of computer viruses.

Although the Company takes sufficient security measures to prevent information leakage and similar incidents, the Customer acknowledges that a risk of such leakage or incidents remains and understands that absolute security cannot be guaranteed.

The Company shall bear no liability for any damages or losses arising from the use of this Internet Service (including damages resulting from the non-delivery of orders placed via this Site), except in cases where the Company has acted with willful misconduct or gross negligence.

The Company shall bear no liability for any issues or damages arising from the use of this Internet Service in a manner other than its intended or normal use.

Article 24 (Amendment of Terms, etc.)

The Company reserves the right to revise, alter, or modify these Terms of Use (hereinafter referred to as "Revisions").

When revising these Terms of Use, the Company shall provide notice of the content of the revisions, the effective date, and other necessary matters by posting them on the Company's website prior to the effective date.

Revisions to these Terms of Use shall apply from the effective date specified at the time of such notice.

Article 25 (Handling of Provisions Found Invalid or Excluded)

In the event that any provision of these Terms of Use is deemed invalid or excluded from the agreement under applicable laws, orders, or regulations, such provision shall be deemed modified or deleted only to the extent necessary to comply with said applicable laws. The remaining provisions of these Terms of Use shall remain in full force and effect.

Article 26 (Resolution through Consultation)

Any matters not stipulated in these Terms of Use shall be resolved through consultation between the Customer and the Company, taking into account the intent and purpose of these Terms of Use.

Article 27 (Agreed Jurisdiction)

The Yokohama District Court shall have exclusive jurisdiction over any and all disputes arising in connection with the Product and the Service.

Established: August 1, 2020 | Revised: June 12, 2026