Terms of service

This article is an English translation of a text, and the Japanese notation is the official text and the English text is treated as a reference text.
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Terms of Use

These Terms of Use set forth the conditions for using the mail-order service (hereinafter referred to as the "Service") regarding products sold within Japan (hereinafter referred to as the "Products") that are listed in various product catalogs issued by GANESHA LLC (hereinafter referred to as the "Company") and various product catalogs on the website operated by the Company (hereinafter referred to as "This Site") (collectively hereinafter referred to as the "Company Catalogs").

Article 1 (Applicability of These Terms of Use)

In using the Service, except for provisions that are naturally inapplicable due to the nature of the Products, these Terms of Use shall apply equally to all customers who have completed the Company's purchase procedures. Customers shall use the Service after fully understanding the descriptions in the Company Catalogs and these Terms of Use.
If the Company establishes separate terms or regulations regarding the Products or the Service, such separate terms or regulations shall take precedence.
If there is any contradiction between the provisions of these Terms of Use and any separate agreement concluded between the customer and the Company (including cases where contractual conditions are stated in the customer's order, etc.), these Terms of Use shall take precedence.

Article 2 (Contents of the Service)

Customers may purchase the Products through the Service in accordance with the provisions of these Terms of Use, subject to the conditions specified in the Company Catalogs (including, but not limited to, specifications, prices, delivery methods, and precautions for use). However, due to the nature of the Products, certain products may be excluded from the Service without prior notice or warning based on the Company’s designated criteria or for the convenience of the manufacturer or the Company.
Customers may use various services provided on This Site in accordance with these Terms of Use and the precautions for use posted on This Site.
The service delivery area shall be within Japan. However, this excludes regions designated as non-deliverable in the Company Catalogs. For countries other than Japan, the Service will be provided under separately negotiated conditions, provided that delivery to the location is possible.
For orders of the Products that require an estimate based on the prices listed in the Company Catalogs (hereinafter referred to as "Orders"), or any other Orders requiring an estimate due to the Company's circumstances, the price and shipping of the Products shall be determined by such estimate.

Article 3 (Product Ordering Method and Formation of Sales Contract)

Customers may place Orders through the methods specified in the following items. However, the ordering method may be restricted depending on the type or quantity of the Products, such as custom-made items.
- (1) Ordering via the Internet: Enter the required information on the shopping cart order screen of This Site.
For details regarding the method of using This Site, please refer to the Company Catalogs and the relevant pages of This Site.
An Order from a customer shall be deemed validly made at the time the Company receives the Order in accordance with this Article. If data for an Order from a customer cannot be received due to communication failures, etc., or if there are deficiencies in the required items to be specified in the Order, it shall be deemed that no valid Order was made. In this case, the Company shall bear no responsibility whatsoever for the customer's inability to purchase the Products or for any damages arising in connection therewith.
A sales contract regarding the customer's Order for the Products shall be formed either when the Company dispatches a notice of acceptance (such as a shipping confirmation email) to the customer's Order, or when the Products are shipped, whichever comes earlier. However, this shall not apply if the Company promptly contacts the customer to decline the Order after receiving it. In this case, the Company shall bear no responsibility whatsoever for the customer's reliance on the formation of the sales contract or for any damages arising in connection therewith. Furthermore, if the Company deems it particularly necessary, a separate sales contract shall be concluded or the sales terms shall be modified.
If expenses arise regarding a customer's request concerning an Order, the Company may require the customer to bear such expenses.

Article 4 (Return and Refund Policy)

Returns and Cancellations for Customer Convenience: Cancellations or returns of Orders are accepted only up to 7 days after receipt of the product, provided that the product is unused and has not undergone any processing or deformation by the customer (must be in a resalable condition). Products with scratches or damage are excluded from returns.
Regarding cancellations during the period after order completion until delivery, due to system and shipping constraints, please accept the product first and then proceed with the return procedure in accordance with this Article.
In the case of returns for customer convenience, the round-trip shipping fees (shipping cost for delivery and shipping cost for return) and any other actual expenses incurred for the return shall be borne by the customer. After the product arrives at the Company and its condition is verified, a refund will be processed within 10 business days using the original payment method.
Handling of Initial Defects and Damage: If, within 7 days of receiving the product, there is any deformation, defect, or damage that causes issues with riding or usage upon opening the product, or if a different product is delivered, please contact the support desk (info@8ftweekend.com) immediately in accordance with Article 8. Upon confirming the condition, we will promptly respond (replacement or refund).

*Please note that once the product is installed on a vehicle, or after any processing or deformation, it will be excluded from the warranty (subject to paid service) regardless of the reason. Therefore, please make sure to inspect the product before installation.
Refund Procedures: Once the inspection of the returned product is completed and the refund is approved, the refund will be automatically processed within 10 business days via the original payment method. Depending on your bank or credit card company, it may take some time before the funds actually arrive. If you cannot confirm the refund even after more than 16 business days have passed since the return approval, please contact info@8ftweekend.com.

Article 5 (Shipping of the Products)

The Company shall ship the Products to the customer based on the customer's Order. However, the Company may determine the shipping date on a case-by-case basis depending on the type, quantity, order date, and time of the ordered Products.
Packing operations and other processes will begin sequentially from the time the Order is placed. Therefore, cancellations cannot be made once the shipping procedure has commenced. If you wish to cancel, please perform the return procedure after the product has been delivered to you, based on Article 4.
The shipping date differs from the actual delivery date of the Products to the customer. When ordering the Products, please refer to the estimated required days listed on the Company website. Please note that delivery may not be completed within the regional standard shipping days due to transportation environment reasons such as weather, traffic congestion, and road construction, or due to product shipping periods (New Year holidays, summer vacation, mid-year/year-end gift seasons, etc.) and other reasons (delivery company strikes, customs changes, wars/conflicts, earthquakes, tsunamis, etc.). Even in such cases, the Company shall bear no responsibility whatsoever to the customer.
If a product is returned due to a customer's refusal of receipt or long-term absence, all necessary expenses, including round-trip shipping fees and any incurred taxes, shall be fully borne by the customer.
Handling of Troubles such as Lost or Damaged Shipments:
- (1) If damage or other issues occur during delivery via international mail (such as EMS), the recipient must promptly file an accident report and a warranty claim with the delivery carrier (such as the post office).
- (2) In the unlikely event that the compensation outcome from the delivery carrier is insufficient, the Company will consider separate measures and strive to satisfy the customer as much as possible.
- (3) Please note in advance that if the customer refuses to make the necessary claims or cooperate with the delivery carrier, the Company will not be able to provide its own warranty or support.

Article 6 (Delivery of the Products)

Delivery of the Products shall be deemed completed when they are delivered to the registered delivery address of the customer or the delivery address specified at the time of ordering (however, the Company may restrict the delivery addresses that can be specified). For heavy items or large products, a delivery method separately designated by the Company (such as curbside delivery/unloading at the truck) may apply. Upon receiving the Products, the customer shall stamp or sign the receipt on the delivery carrier's slip.
If the customer's nameplate or signpost cannot be verified, the Company may not be able to deliver the Products.
If the Products are delivered at a location other than the address registered or specified by the customer, the identity of the recipient may be verified by requesting the presentation of a driver's license, health insurance card, passport, etc. (In this case, the address, name, registration number, etc., stated on the driver's license, health insurance card, passport, etc., will be recorded.)

Article 7 (Refusal of Receipt, etc.)

If a customer refuses to accept delivery of the Products without a justifiable reason, or if delivery to the destination is impossible due to other circumstances on the customer's side (including long-term absence), the Company may cancel the sales contract at its sole discretion. In such cases, the customer shall pay the actual round-trip shipping costs of the Products and any other damages incurred by the Company (including the full amount equivalent to the product price if the product is a custom-made item that cannot be resold). However, this shall not apply if the Company permits alternative handling in light of the nature, type, quantity, delivery system, etc., of the Products.

Article 8 (Inspection of the Products)

Within 7 days after receiving the Products and prior to installing them on a vehicle, the customer shall verify the name, model, and quantity, and conduct an inspection for any damage, deformation, defects, or non-conformities (hereinafter referred to as "Inspection"). If any products fail the inspection, the customer shall notify the support desk (info@8ftweekend.com) listed on the Company website within the said period.
If the Company does not receive such notification within the said period, the Products shall be deemed to have passed the customer's Inspection.
Even within the aforementioned 7-day period, the Products shall be deemed to have passed the Inspection at the point they are installed on a vehicle, or when they undergo any processing or deformation.

Article 9 (Measures in the Event of Failure)

If all or part of the Products fail the Inspection under Article 8, and the Company inspects the relevant product and determines that the defect clearly arose from a cause attributable to the Company (such as an initial defect), the Company shall promptly deliver a replacement product in accordance with Article 4, Paragraph 4, or refund the payment for the failing portion of the Products based on the customer's instructions. The customer shall cooperate with the tasks of creating and shipping delivery slips, etc., related to the return.

Article 10 (Exemption from Liability due to Force Majeure)

If a delay or impossibility of product delivery occurs due to natural disasters (including, but not limited to, earthquakes, floods, and fires), revision or abolition of laws and regulations, dispositions based on the exercise of public authority, trouble with transportation facilities, labor disputes, or other unavoidable circumstances, the Company shall notify the customer within a reasonable period based on such circumstances. The Company shall bear no liability for compensation for any damages or expenses incurred by the customer as a result thereof.

Article 11 (Excess Delivery)

If a quantity of the Products greater than the ordered quantity is delivered due to a cause attributable to the Company, the customer shall contact the support desk and promptly return the excess products to the Company address provided by the support desk. In such cases, shipping costs shall be borne by the Company.

Article 12 (Handling of Returned or Exchanged Products)

Returns or exchanges (hereinafter referred to as "Returns, etc.") after the expiration of the inspection period specified in Article 8 (within 7 days after product receipt) will not be accepted for any reason whatsoever.

Article 13 (Obligations Regarding the Method of Using the Products, etc.)

Customers shall place Orders on the condition of acknowledging the following items regarding the method of using the Products, etc. The Company shall not be held liable for any damages caused to the customer or any third party through the use of the Products if the customer or a third party uses the Products contrary to the conditions in the following items.

Regarding Custom Motorcycles

Custom motorcycles may be excluded from the warranty provided by the original motorcycle manufacturer.
The Company does not guarantee full compliance with safety standards, legal regulations of various countries, or overall safety.
These are art pieces designed for enjoying the aesthetics (for viewing purposes).
Regarding riding on public roads, they do not comply with all legal regulations of various countries, and such use is outside the scope of the warranty. Public road use shall be at the purchaser's own risk.
Since the Company cannot make strict specification changes tailored to the legal regulations of each country, the purchaser may need to make modifications after purchase to align with their respective country's regulations. Please understand this prior to making a purchase.

Regarding the Use of Custom Motorcycles and Custom Parts

Custom motorcycles are meant for enjoying design. Because they are built by disassembling a standard vehicle and adding different components, processes such as grinding, drilling, or welding are added to fit the parts onto the standard vehicle. Fine scratches or scuffs occur during these processes.
Custom parts are not genuine parts. Warpage, minor color discrepancies, or gaps at the joints may occur.
All products offered by the Company are custom vehicles or custom parts, which differ from mass-produced products of commercial manufacturers. Installation may require modification/processing.
Tasks such as grinding or adding modifications to parts to fit the vehicle body, or adjusting the angle of stays, may be necessary. Transactions are based on the premise that the purchaser understands these characteristics of custom parts, including the fact that they may not be a simple "bolt-on" installation.
The sales and after-care structures are not equivalent to those of commercial mass manufacturers. We cannot accommodate requests for service responses identical to mass manufacturers (such as providing alternative vehicles or assisting in obtaining Class 2 moped license plates).
Because these are not mass-produced products, commercial parts may be combined to provide certain sections, and specifications for specific components may change without notice.
To comply with Japanese safety standards, some parts may differ from those shown in catalogs or photographs.
The installation and use of custom parts shall be at the purchaser's own risk. Scratches or damage occurring during installation or use are excluded from the warranty under any circumstances.
Adding custom parts may void the warranty provided by the original motorcycle manufacturer.
Adding custom parts changes the balance and aerodynamic resistance, which may affect riding performance; however, any such effects are excluded from the warranty. Adding larger tires will also affect fuel efficiency, acceleration, etc.
Those who demand performance, paint conditions, and balance identical to a standard mass-produced vehicle should choose a standard vehicle instead of a custom one.

Article 14 (Product Warranty and Initial Defects)

If an initial defect—such as the engine failing to start or electrical system trouble (turn signals not flashing, horn not sounding)—is found within 7 days after receipt of the Products due to a cause attributable to the Company (hereinafter referred to as "Initial Defect"), the Company will repair or replace the Products (hereinafter referred to as "This Warranty") on the condition that the customer provides a notification in writing (email, etc.) detailing the condition. In this case, the Company may request the manufacturer of the Products to perform the repairs. Please note that custom-made items are excluded from This Warranty.
If there is a manufacturer's warranty for the Products, the Company may apply the manufacturer's warranty.
Even within the period, the Products shall be excluded from This Warranty if they fall under any of the following items:
- (1) Defects arising from use for purposes other than the intended use.
- (2) Defects arising from the use of the Products in aerospace equipment, nuclear equipment, weaponry, arms, or other military applications.
- (3) Defects arising from carelessness or errors in handling by the customer.
- (4) Defects due to natural disasters (including, but not limited to, earthquakes, fires, and floods).
- (5) Defects arising from use that does not comply with the specifications, applications, precautions for use, usage conditions, drawings, and other matters concerning the Products specified in the Company Catalogs, as well as descriptions in the accompanying documents or other displays of the Products (including accessories).
- (6) Defects arising from processing, repair, modification, disassembly by the customer, or installation onto a vehicle.
- (7) Defects caused by other devices or parts.
- (8) Defects arising from inexperienced, unintended, or unanticipated purposes or methods of use.
- (9) Defects arising from the customer's use in violation of the provisions of these Terms of Use.
- (10) Defects discovered or occurring after the customer resells the Products to a third party.
- (11) Other cases where the Company stipulates in the Company Catalogs that repair or replacement will not be granted.
Repairs or replacements when This Warranty does not apply shall be subject to fees, and the customer will be required to pay the amount separately determined by the Company.
Regardless of the modified or processed sections, if the customer alters specifications or customizes the product on their own within 7 days of receiving the Products, the product shall be excluded from Initial Defect coverage and This Warranty from that point forward, irrespective of whether the defect was caused by said alteration.
Depending on the nature, manufacturing date, and specifications of the Products, repair or replacement may not be possible.

Article 15 (Corrections to Prices, Specifications, etc.)

The Company may correct or change the prices, specifications, designs, shipping dates, minimum order quantities, etc., of the Products, or discontinue the handling of the Products (hereinafter referred to as "Corrections, etc.") without prior notice.
Such Corrections, etc., shall be made known by changing the listed content of the Products on This Site (including deletion due to discontinuation of handling) or by other methods at the Company's discretion.
If a customer orders the Products after such Corrections, etc., the customer shall be deemed to have approved the Corrections, etc. Minor corrections or changes to the Products (including changes to appearance or packaging) will not be notified to customers individually.

Article 16 (Payment, Taxation, and Shipping Fees)

Payment for purchased Products shall be made through the methods specified in the Company Catalogs or on This Site. Due to the Company's circumstances, the customer may be requested to change their specified payment method or terms.
For Deliveries within Japan: As a general rule, listed prices include shipping fees and exclude consumption tax (or are displayed separately as tax-inclusive prices).
For Overseas Deliveries (Outside Japan):
- Listed prices shall be tax-exclusive (non-taxable/tax-exempt), and shipping fees will be determined based on separate estimates and consultations pursuant to Article 2.
- Value-Added Tax (VAT), consumption tax, customs duties upon customs clearance, etc., may be incurred depending on the country or region where the customer receives the product. Regarding these local taxes, the purchaser (recipient) shall fully bear the cost and handle compliance with the systems in accordance with the regulations of each country.

Article 17 (Inquiries Desk and Handling of Parallel Imports)

Various inquiries from customers regarding transactions for the Products will be accepted at the inquiry desk listed on the Company website.
Regarding Products Purchased via Parallel Imports, etc.: The Company will not respond to inquiries regarding defects, scratches, or installation for products purchased through non-official sales channels (other than the Company's official site and authorized distributors). These are excluded from returns and Initial Defect warranties. Please contact the place of purchase.

Article 18 (Prohibition of Use of Copyrights and Trademarks, etc.)

Customers may not use any information provided through the Service beyond the methods permitted under the Copyright Act without obtaining the consent of the copyright holder.
Regarding the Use of Trademarks, Photographs, etc.: The unauthorized use of copyrighted materials, such as trademark logos and photographs owned by the Company, is prohibited. Prior permission and a contract are required for use.

Except for personal use purposes, if unauthorized use is discovered for commercial purposes, a fee of 30,000 yen per item per month will be billed retroactively from the point the use began.
If a problem arises due to a violation of the provisions of this Article, the customer shall resolve the problem at their own responsibility and expense without causing any trouble or damage to the Company.

Article 19 (Handling of Personal Information)

The contents of the "GANESHA LLC Privacy Policy" shall apply to the handling of customers' personal information.

Article 20 (Prohibited Matters)

Customers shall not engage in any acts that fall under the following items when using the Service:

(1) Acts that interfere with the operation of the Service or are otherwise likely to obstruct the Service.
(2) Acts of ordering under another person's name or using a false name.
(3) Acts that cause or are likely to cause nuisance, disadvantage, or damage to other customers, third parties, or the Company.
(4) Acts that infringe or are likely to infringe copyrights, other intellectual property rights, privacy, or other rights of other customers, third parties, or the Company.
(5) Acts of unauthorized access to This Site to falsify information.
(6) Acts of transmitting or writing harmful computer viruses or programs in connection with This Site.
(7) Acts that violate or are likely to violate public order and morals or other laws and regulations.
(8) Acts of transferring contractual status resulting from the use of the Service to a third party.
(9) Any other acts deemed inappropriate by the Company.

Article 21 (Exemptions of the Company)

The Company shall only be liable for the specifications of the Products listed in the Company Catalogs, and makes no warranties whatsoever regarding fitness for a particular purpose, usefulness, compatibility with other products, sales period, or any other matters.
Except for liabilities under the Product Liability Act in cases where the Company constitutes a manufacturer, etc., of the Products as defined by the said Act, the Company shall bear no liability whatsoever for direct, indirect, consequential, incidental, or special damages, or any other damages, losses, or disadvantages arising in connection with the Products or the Service.
If a customer violates the precautions for use, the customer shall have no right to claim compensation or damages against the Company. The amount of compensation for damages, etc., incurred by the customer due to the Service (including those due to causes attributable to the Company) shall be capped at the purchase price of the specific product that caused the damage.

Article 22 (Interruption and Suspension of the Service)

The Company may interrupt or suspend all or part of the use of the Service without prior contact, notification, or warning to customers if any of the following reasons apply:

(1) When failures or malfunctions occur in systems or equipment for order placement/receipt due to natural disasters (including, but not limited to, earthquakes, floods, and fires), power outages, or line failures of telecommunication carriers, etc.
(2) When there is a risk that delivery of the Products will become difficult due to natural disasters (including, but not limited to, earthquakes, floods, and fires), enactment, amendment, or abolition of laws and regulations, labor disputes, or other unavoidable circumstances.

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