Privacy policy

GANESHA LLC (hereinafter referred to as "we," "us," or "our") operates this store and website (including all related information, content, features, tools, products, and services) and provides customers with a curated shopping experience (the "Service"). We operate using Shopify, which enables us to provide the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through, or otherwise communicate with us regarding the Service. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we refer to information that identifies, or can reasonably be associated with, you or another individual. Personal Information does not include information collected anonymously or information that has been anonymized so that it is no longer identifiable. Depending on how you use the Service, your location, and the extent permitted or required by applicable law, we may collect or process the following categories of Personal Information (including inferences drawn from such information):

Contact Information: Includes your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Includes credit card, debit card, and financial account numbers; payment details; financial account information; transaction details; payment methods; payment confirmations; and other payment-related details.
Account Information: Includes usernames, passwords, security questions, and various settings and preferences.
Transaction Information: Includes products viewed, items added to your cart or wishlist, purchases, returns, exchanges, cancellations, and past transaction history. Communications with us: Includes information contained in communications with us, such as inquiries made to customer support.
Device information: Includes information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information: Includes information regarding your interactions with the Service (such as how and when you access the Service, navigation patterns, etc.).
Sources of personal information

We may collect personal information from the following sources:

Directly from you: Includes instances when you create an account, visit or use the Service, contact us, or otherwise provide your personal information.
Automatically through the Service: Includes collection from your device when you use our products or services or visit our website, as well as collection via cookies and similar technologies.
From our service providers: Includes instances where we engage them to utilize specific technologies or to collect or process your personal information on our behalf.
From our partners and other third parties
How we use your personal information

Depending on how we interact with you and the services you use, we may use your personal information for the following purposes:

Providing, customizing, and improving the Service: We use personal information to provide the Service to you. This includes fulfilling contracts with you, processing payments, handling orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing accounts, arranging delivery, facilitating returns and exchanges, enabling the posting of reviews, and providing a personalized shopping experience—such as recommending products based on your purchase history. This may also involve using your personal information to better customize and improve the Service.
Marketing and advertising: We use your personal information for marketing and promotional purposes. This includes, for example, sending marketing, advertising, and promotional communications via email, text message, or mail, and displaying online advertisements—either within the service or on other websites—based on products or services you have previously purchased or added to your cart, as well as other service usage history.
Security and Fraud Prevention: We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraud, unauthorized, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of the service. If you register an account using the service, you are responsible for securely managing your account credentials. We strongly recommend that you do not share your username, password, or other access information with others.
Communicating with You: We use personal information to provide customer support, respond to you promptly, deliver effective services, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable laws and to respond to legitimate legal processes, including requests from law enforcement or government agencies. We also use it to participate in or investigate civil discovery proceedings, potential or actual litigation, and other legal disputes, as well as to investigate and enforce potential violations of our Terms of Service or policies.
How Personal Information Is Disclosed

In certain situations, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such situations may include:

Sharing with Shopify, as well as vendors and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
Sharing with business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising—in conjunction with third-party services—based on your online activity across various merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on your location, you may have the right to direct us not to share your information for targeted advertising or marketing purposes based on your online activity across different merchants or websites.
We disclose information when you direct, request, or consent to the disclosure of specific information to third parties (e.g., for product shipping or when using social media widgets or login integrations).
We may share information within our corporate group or with our affiliates.
We may disclose personal information in connection with business transactions (such as mergers or bankruptcy), to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of users or others.
Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify—and potentially with third parties located in countries other than your country of residence—to provide and improve the Services. Furthermore, to protect, expand, and improve our business, we utilize certain Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these features, Shopify may use personal information collected regarding your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and handles requests to exercise your rights regarding the use of personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, please review their privacy and security policies and other terms of use. We do not guarantee, and assume no responsibility for, the privacy or security practices of such sites, nor the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas—such as on external social networking platforms—may be viewed by other users of the service or the external platform without restriction on its use by us or the external service. The inclusion of such links does not imply endorsement or recommendation, unless the content, owner, or operator of the platform is explicitly identified within our service.

Children's Data

This service is not directed at children, and we do not intentionally collect personal information from children who have not reached the age of majority in your jurisdiction. If your child has provided us with personal information and you are their parent or guardian, you may contact us using the details below to request the deletion of that information. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined by applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information transmitted to us may not be secure during transmission. We recommend avoiding the use of insecure communication methods when sharing highly confidential or sensitive information with us.

The retention period for your personal information depends on various factors, such as maintaining your account, providing the service, complying with legal obligations, resolving disputes, and enforcing applicable contracts or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute; they may apply only in certain situations, and we may deny your request where permitted by law.

Right of Access / Right to Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
Right to Correction: You may have the right to request the correction of the personal information we hold about you.
Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you or, subject to certain conditions and exceptions, to request its transfer to an external service.
Right to Opt Out of the Sale or Sharing of Personal Information for Targeted Advertising: Depending on your location, you may have the right to opt out of the "sale" or "sharing" of your personal information—or the processing of your personal information—for the purpose of "targeted advertising" as defined by applicable privacy laws.
Managing Communication Preferences: We may send you promotional emails, but you can stop receiving them at any time by using the "unsubscribe" option included in the emails. Even if you unsubscribe, we may continue to send non-promotional emails, such as important notifications regarding your account or orders.

If you reside in the UK or the European Economic Area (EEA): Subject to local legal exceptions and limitations, you may be able to exercise the following rights in addition to those listed above:

Right to Object to and Restrict Processing: You may have the right to ask us to stop or restrict the processing of your personal information for specific purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. The withdrawal of your consent does not affect the lawfulness of any processing based on your consent prior to the withdrawal.

You may exercise these rights as indicated on the Service or by contacting us using the contact information below. For more information on how Shopify uses your personal information and your rights—including rights regarding data processed by Shopify—please visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an agent to exercise rights on your behalf. Before accepting such a request from an agent, we require the agent to provide documentation proving authorization from you, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframes prescribed by applicable law.

Complaints

If you have any concerns regarding our handling of personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the European Economic Area (EEA), a list of competent data protection supervisory authorities can be found here.

International Transfers

Please note that your personal information may be transferred, stored, and processed outside of your country of residence.

When we transfer your personal information outside the European Economic Area (EEA) or the UK, we do so based on recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the relevant UK authority—unless the destination country is recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notification as required by applicable law.

Contact Information

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us via the inquiry section on the site. For the purposes of applicable data protection laws, we are the data controller of your personal information.