Please check the FAQ before submitting your inquiry. It has been compiled based on frequently asked questions.
Note: We will not respond to any rude behavior, high-handed language, or demands.
(Examples: threats to post on social media, mentioning the Consumer Affairs Agency, demands for discounts, rushing us, etc., or any other coercive language.)
Our responses are fundamentally based on the contract (Terms of Service) at the time of purchase.
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Stock Status (Parts Purchase)
Items available for purchase on the website are in stock. Only products listed on the website are for sale. Individual parts are not sold separately.
Regulations in various countries: E-mark, EURO, etc.
This product is manufactured in compliance with Thai regulations, etc.
It is operationally impossible to apply for compliance with various regulations in all countries worldwide, and such applications have not been made. Please understand this before purchasing.
Customization details (tire size, manufacturer, etc.)
Manufacturers used, point of purchase, sizes and specifications, and design drawings are confidential as intellectual property. We cannot answer inquiries about them (e.g., tire sizes used, manufacturers used).
Shipping fee
Prices are inclusive of shipping/exclusive of tax.
Delivery date
Delivery takes approximately 7 to 10 days. Please allow for around two weeks, as weekends or delays may occur. This timeframe is an estimate, not a strict deadline. Delays are more likely during long weekends, the New Year holidays, the Christmas season, Lunar New Year, Songkran, and vacation seasons.
Delivery Status
Once a product with a tracking code has been shipped, its delivery is handled by the post office. Even if you contact us, we do not have any information beyond the tracking code. We apologize for the inconvenience, but please inquire directly with the post office. Thank you for your understanding.
Cancel
Cancellations are only possible after you have received the item. Once an order is placed, our contracted delivery company automatically begins processing it. Therefore, cancellations cannot be made until the product arrives. Please refer to our Terms of Service.
Aftercare
Please provide your order number. We will check your purchase history and respond accordingly.
We do not provide after-sales care, warranty services, or answer questions regarding products purchased from other stores.