Shipping policy

We will ship the products to you based on your order. However, we reserve the right to determine the specific shipping date for each order based on factors such as the type and quantity of products ordered and the date and time the order was placed.

Packing and processing begin sequentially once an order is placed; therefore, cancellations are not accepted after the shipping process has commenced. If you wish to cancel, please follow the return procedure outlined in Article 4 after the product has been delivered to you.

Please note that the shipping date differs from the delivery date. When placing an order, please refer to the estimated delivery times listed on our website. Please be aware that delivery may be delayed beyond the standard timeframe for your region due to factors such as weather, traffic congestion, road construction, the timing of the shipment (e.g., year-end/New Year holidays, summer holidays, or peak gift-giving seasons), or other circumstances (e.g., delivery company strikes, changes in customs duties, war or conflict, earthquakes, or tsunamis). We shall not be held liable for any such delays.

If a product is returned to us because you refused delivery or were unavailable to receive it for an extended period, you will be responsible for all associated costs, including round-trip shipping fees and any applicable taxes.

Handling of delivery issues such as loss or damage: (1) In the event of damage occurring during delivery via international mail (e.g., EMS), the recipient must promptly report the incident and file a claim for compensation with the delivery carrier (e.g., the post office). (2) Should the compensation provided by the delivery carrier prove insufficient, we will consider alternative measures and strive to reach a resolution that is satisfactory to you. (3) Please note that if you refuse to cooperate or fail to file the necessary claims with the delivery carrier, we will be unable to provide our own compensation or support.